We current use the nine AP subprocesses identified by The Hackett Group to measure the time each staff member spends performing the various functions. Do you know where we can find the most current version?


To our knowledge, Hackett does not make its study results freely available, and a search for Hackett reports seems to confirm this. Results are made available to Hackett clients/study participants. We recommend that you contact Hackett Group.

If you are just looking for the KPIs measured, you might find this of interest, in which they identify 10 operational metrics.

You also might find TAPN’s Benchmarking Overview section helpful, which includes general pieces on measuring performance, along with lists of possible metrics, particularly How to Use Metrics and Benchmarking Effectively – Part II, and Accounts Payable Operational Metrics. The exact metrics you choose to gather depend on your purpose.

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