We currently manually process expense reports and are in the process of selecting and implementing an automated expense management system.

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Q. (cont.)

Have APP2P or other companies conducted an expense management system survey that includes manual expense report cost companies spend per expense report vs. an electronic system cost per expense report? If yes, would it be possible to request a copy of the survey and breakdown of what is included in the manual and automated cost (i.e., employee's time to capture receipts, build and submit their expense report; management's time to review and approve the report; AP's time to audit the report, process the report, etc.).

 

A.

Elaine Stattler, our panel moderator, replied with this information:

Here are some helpful reports that do provide good information on this topic:

https://www.certify.com/Infographic-2016-expense-trends-data.aspx

http://www.ariett.com/sites/default/files/2015TravelandExpenseManagementReport.pdf

This following link is an Aberdeen study. It is a bit older (2014), but it still has good information:

http://mettrex.com.au/wp-content/uploads/2015/02/93018-Aberdeen-Trends-032014.pdf

I think the above studies should help with the cost comparison. But I don’t know of any studies that track “Employee's time to capture receipts, build and submit their expense report; Management's time to review and approve the report; AP's time to audit the report, process the report, etc.),” except proprietary studies done by the Hackett Group. Here is a sample of a study they did for a client in which labor costs and cost comparisons are included (T&E info is included within this report):

http://www.ohiosharedservices.ohio.gov/About/doc/State_of_Ohio_Hackett_Benchmark_Report.pdf

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